Dear Associates –
As we all know, in today’s real estate market, keeping a deal together until close can take extraordinary negotiating skills and patience. Short sales in particular present us with unique challenges and emotional situations with our buyers, sellers and mortgage partners. How we handle these challenges sends a message to the world about who we are and how we conduct business as real estate professionals and KW associates.
We have received phone calls and emails from several of you concerning pending short sales and KW’s working relationship with U.S. Bank. This morning, our executive team was on a conference call with the bank’s senior leadership and we want you to know that U.S. Bank is working with KW associates.
In fact, we were thrilled to hear the U.S. Bank team particularly call out Kaytee Gentry from Integrity First Realty in Mesa, Arizona as a KW associate they had the pleasure of working with recently. Our personal gratitude goes out to Kaytee for her leadership within our company!
At Keller Williams, we are all part of a large and connected family. We must also realize that in today’s world of blogs, online video and social networking, the things we say and do can create an impact that can go far beyond our original intent. At no time would we expect our agents to engage in inflammatory accusations, personal attacks or the dissemination of personal contact information of someone involved in a transaction. We consider it a mandate that we respect each and every person we do business with – from top-level executives to office staff to co-brokers.
At the core of the Keller Williams value system are the beliefs that we always search for the “win-win” and that “no transaction is worth our reputation” and we know how passionate you are about living these beliefs every day. Our team feels a deep gratitude for all you do and for exemplifying the Keller Williams culture in every transaction and every interaction.
Yours in culture,
Mary Tennant, President and COO
Keller Williams Realty Inc.
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